1. Introduction
menuFest ("we", "us", "our") operates the website https://menufest.online and provides professional restaurant menu design services. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or services. By using our site or placing an order, you agree to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us when placing an order or contacting us, including:
- Full name, email address and phone number
- Business name, type and location
- Creative brief details (brand colours, menu items, style preferences)
- Any files you upload (logos, photos, existing menus)
Payment information is processed securely by Stripe and/or PayPal. We do not store or have access to your card details at any time. We also collect basic analytics data (pages visited, time on site) via privacy-respecting analytics tools, and standard server logs (IP address, browser type).
3. How We Use Your Information
We use the information we collect to:
- Fulfil your menu design order and communicate about your project
- Deliver your design files and provide revision support
- Send you order confirmations, updates and support replies
- Send marketing emails if you have opted in (you can unsubscribe at any time)
- Improve our website and services through aggregate analytics
4. Who We Share Data With
We do not sell, rent or trade your personal data to third parties. We may share limited data only with:
- Payment processors (Stripe, PayPal) — to process your payment securely
- Email service provider — to send transactional and marketing emails
- Cloud storage provider — to store and deliver your design files securely
All third-party providers are bound by data processing agreements and are GDPR-compliant.
5. Cookies
We use functional cookies (required for the site to work) and analytics cookies (to understand how visitors use our site). You can opt out of analytics cookies via your browser settings or a cookie management tool. We do not use advertising or tracking cookies.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to correction — ask us to correct any inaccurate data
- Right to deletion — request that we delete your personal data
- Right to object — opt out of marketing communications at any time
- Right to portability — receive your data in a portable format
UK/EU residents have rights under GDPR. California residents have rights under CCPA. To exercise any of these rights, email support@menufest.online.
7. Data Retention
We retain order data for 7 years to comply with tax and accounting regulations. Marketing data is retained until you unsubscribe. You may request earlier deletion of non-essential data at any time.
8. Security
We use industry-standard encryption (HTTPS/TLS) for all data transmission. Design files are stored on secure servers. We regularly review our security practices and access controls to protect your information.
9. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and notify existing customers by email if the changes are material.
11. Contact Us
For any privacy-related questions or to exercise your rights, contact us at:
- Email: support@menufest.online
- Phone: +1 (817) 254-2376